Pick your concept. Name your establishment. Make every decision — from the lobby to the complaint policy. This is your business.
🎓 Student — Enter your class code
Your instructor shared this code with you
Choose your role
Select your role to get started — no account needed to explore.
You have a class code from your instructor. Enter it to join your class and start building your hospitality concept over 14 weeks.
Track student progress, leave feedback on canvas submissions, run live presentations, and manage enrollment codes for your class.
Create classes, assign instructors, generate enrollment codes, and oversee all users and platform activity from the admin panel.
Your concept
You choose the type of establishment, name it, and design every detail — over 14 weeks.
Real decisions
Every week you face a real management challenge. You decide. Your property reflects it.
Design your arrival sequence — from the door to the first impression. Every detail is yours to define.
Write the service standards your team follows. What does excellence look like at your property?
Build your service recovery protocol. How you handle failure defines your reputation.
Position your property in the market. Luxury, accessible, or somewhere in between — it's your call.
Define your sustainability commitments, community ties, and the values guests will feel.
Every decision becomes a chapter in your Service Design Manual — your final professional deliverable.
By week 3, I had already named my hotel, designed the lobby experience, and mapped out how I'd handle a guest complaint. It stopped feeling like coursework.
Enter your class code and start building the hospitality concept you've always imagined.
Create a class, share a code, and watch every student build their own hospitality concept from scratch — while you track their progress, leave feedback, and run live presentations.
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